Terms & Conditions
For domestic orders (48 lower states), we’re offering a flat rate of $5. Shipping to Alaska, Hawaii, and International orders will be based on real-time shipper estimates.
• Products cannot be returned to RC Dental Imaging for credit unless accompanied by an RMA number supplied by us.
• All authorized returns are subject to a minimum 15% restocking fee.
• All returns must be shipped in the original packaging.
• Returns will not be accepted 45 days past the invoice date.
• RC Dental Imaging will authorize returns for complete credit in the case of RC Imaging error or defective merchandise.
• A Credit Memo will be issued only after the returned merchandise has been received and inspected by RC Dental Imaging.
• No returns will be allowed for personalized, custom items or designer colors unless they are defective.
• Damages on returned items are the responsibility of the shipper. For proper credit to be considered, every effort should be made to assure a damage free return.
Damaged Goods Policy
• If your shipment arrives damaged or incomplete, it is the consignee’s (ship-to) responsibility to note visible damage or shortages on the Bill of Lading BEFORE the carrier leaves. FAILURE TO NOTE ANY DISCREPANCIES ON THE BILL OF LADING WILL VOID ANY ATTEMPTED FREIGHT CLAIM and/or DELAY OR FORFEIT ANY CUSTOMER CREDIT.
• Whether the damage is visible or concealed, KEEP ALL PACKAGING MATERIALS FOR THE CARRIER INSPECTOR.
• Reporting and inspection must be made within seven (7) days after delivery. Delayed reporting can delay or void the carrier’s responsibility to pay your claim and negate any credit for freight damage from RC Imaging.